Shipping policy

At AuraHerb, every product is handcrafted in small batches with care to ensure freshness, quality, and safety. Our shipping process reflects the same commitment.

To ensure smooth delivery and prevent returned parcels, shipping charges are collected in advance at checkout.

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Processing Time

• All orders are processed within 1–3 business days.

• Each product is carefully packed and inspected to ensure it reaches you in perfect condition.

• Custom or bulk orders may require additional processing time; you will be notified via email.

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Shipping Methods & Delivery Times

We ship within Pakistan using trusted courier partners.

Delivery times may vary due to weather, holidays, or remote locations.

Note: Shipping charges are collected upfront and are non-refundable, even in case of delivery refusal or incorrect addresses.

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Order Tracking

Once your order is dispatched, you will receive:

• Tracking number

• Courier name

• Estimated delivery date

You can use this information to monitor your parcel in real time.

Packaging & Care

• All products are shipped in eco-friendly kraft packaging for freshness and protection.

• Powdered masks and soaps are carefully cushioned to prevent damage during transit.

• Due to the handcrafted and natural nature of our products, minor variations in texture, color, or aroma may occur — this is normal and part of their authenticity.

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Shipping Delays

While we strive for prompt delivery, AuraHerb is not responsible for delays caused by the courier, customs, or unforeseen circumstances.
We will always do our best to keep you informed of any delays.

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Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us within 48 hours of delivery.
We will work with the courier to replace or refund the order, depending on availability.

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